Rimserv's ServiceDesk

The RimServ's IT service desk is the beating heart of our managed IT service provision, offering organisations a window to the world of their users and acting as a key interface for Business Relationship Management. Providing global 24/7/365 availability, across multiple languages and time zones - we offer an always-on service, ready to support users whenever, and wherever, they are working. With user-experience at its core, the RimServe Service Desk offers multiple situation appropriate communication channels suited to the needs of users.

Benefits and Features

  • 24/7 Monitoring, Automated ticket Management
  • Consistent and structured approach to ITIL Incident Management
  • Ownership of incidents throughout their lifecycle until resolution
  • Centralized access to vital information
  • Well trained Service desk team
  • Full incident audit trail.
  • Handover and call analysis reports.