The RimServ IT service desk is the beating heart of our managed IT service provision, offering organisations a window to the world of their users and acting as a key interface for Business Relationship Management. Providing global 24/7/365 availability, across multiple languages and time zones - we offer an always-on service, ready to support users whenever, and wherever, they are working. With user-experience at its core, the RimServe Service Desk offers multiple situation appropriate communication channels suited to the needs of users.

Benefits and Features

  • The RimServ Help Desk service has the capability to run your entire facilities operation, logging calls from your building occupiers or clients on our own FM software, creating andissuing work orders in your company image.
  • SLA monitoring service provides independent monitoring of contractor performance and proactively deals with all SLAs.
  • Low initial setup cost and per-incident pricing means you can chose to use our managed service as an extension of your business.
  • Our polite and experienced staff take calls in your company name.
  • We own the incident to completion or handover.
  • Full incident audit trail.
  • Handover and call analysis reports.

About Us

We are a leading and a global Managed Service Provider (MSP), providing reliable and affordable IT infrastructure management services like Remote Server Monitoring and Management, Helpdesk Services, Remote Desktop Support, IT Infrastructure Monitoring and more. We specialize in the area of IT Infrastructure Management Services (IMS) providing a full spectrum of Managed IT Service to companies worldwide. Our flexible approach enables us to act as an extension to your IT department, or supplement an existing IT function. Our technical expertise remains our primary and dominant strength. A dynamic and young team of professionals with strong academic backgrounds, international exposure and advanced technical skills allows us to provide a unique blend of outsourcing experience to our clients.