With Service Management, Rimserv effectively become another member of your IT team. Our skilled experts will proactively monitor and manage your systems 24x7, pre-empting any potential problems before they arise.
15 minute response to emergency issues from our team of Bangalore based certified engineers.
Our ITIL-based service means that our team will take care of those everyday operational tasks, ultimately freeing up your time to focus on projects that really add value to your business.
Depending on the Services that You need, our monitoring team can escalate the alerts/ incidents to your own next level teams or also can internally escalate to Rimserv‘s next level teams and follow up until it is resolved, we will provide Incident Reports and Root Cause analysis reports for all Sev 1 and Sev 2 incidents.
A dedicated Technical account manager who understands both your technical needs and your business needs.