With Service Management, Rimserv effectively become another member of your IT team. Our skilled experts will proactively monitor and manage your systems 24x7, pre-empting any potential problems before they arise.
15 minute response to emergency issues from our team of Bangalore based certified engineers.
Our ITIL-based service means that our team will take care of those everyday operational tasks, ultimately freeing up your time to focus on projects that really add value to your business.
Depending on the Services that You need, our monitoring team can escalate the alerts/ incidents to your own next level teams or also can internally escalate to Rimserv‘s next level teams and follow up until it is resolved, we will provide Incident Reports and Root Cause analysis reports for all Sev 1 and Sev 2 incidents.
A dedicated Technical account manager who understands both your technical needs and your business needs.
We are a leading and a global Managed Service Provider (MSP), providing reliable and affordable IT infrastructure management services like Remote Server Monitoring and Management, Helpdesk Services, Remote Desktop Support, IT Infrastructure Monitoring and more. We specialize in the area of IT Infrastructure Management Services (IMS) providing a full spectrum of Managed IT Service to companies worldwide. Our flexible approach enables us to act as an extension to your IT department, or supplement an existing IT function. Our technical expertise remains our primary and dominant strength. A dynamic and young team of professionals with strong academic backgrounds, international exposure and advanced technical skills allows us to provide a unique blend of outsourcing experience to our clients.
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