Many research findings show that a significant number of ITSM solution implementations are unable to succeed and this boils down to not having the right application assistance. We understand that the application or replacement of an ITSM solution is a major transformation initiative that affects every user in any organization. Also, for the change to be successful, it is imperative that organizations have a plan for critical business systems with the ITSM product. RimSev's team comprising of experienced IT consultants help you with the implementation of your desired ITSM suites so that your organization can optimize costs, reduce risks, and get a high return on investments. Our goal is to provide expert assistance at every step starting from requirements elicitation up to post-implementation system enhancement. We symbiotically work with your team to determine the “Right Approach” that fits your business. We are fully committed to your success and work to deliver an agile environment, accurately aligning it with your strategies and business objectives. How are we different? We are experts at identifying customizations in your current systems that can be either improved or removed with easily supported, out-of-the-box processes. Moreover, these processes are ITSM software enabled and ITIL certified We provide end-to-end implementation assistance including system integration Our robust process mapping capabilities guarantee your IT spend is tightly aligned with your most valuable business services RimServ delivers end-to-end IT Service Management (ITSM) solutions to support your IT infrastructure.