Many research findings show that a significant number of ITSM solution
implementations are unable to succeed and this boils down to not having the
right application assistance. We understand that the application or replacement
of an ITSM solution is a major transformation initiative that affects every user in
any organization. Also, for the change to be successful, it is imperative that
organizations have a plan for critical business systems with the ITSM product.
Rimserv's team comprising of experienced IT consultants help you with the
implementation of your desired ITSM suites so that your organization can
optimize costs, reduce risks, and get a high return on investments. Our goal is to
provide expert assistance at every step starting from requirements elicitation up
to post-implementation system enhancement.
We symbiotically work with your team to determine the "Right Approach" that
fits your business. We are fully committed to your success and work to deliver
an agile environment, accurately aligning it with your strategies and business
How are we different?
We are experts in identifying customizations in your current systems that
can be either improved or removed with easily supported, out-of-the-box
processes. Moreover, these processes are ITSM software enabled and ITIL
We provide end-to-end implementation assistance including system
Our robust process mapping capabilities guarantee your IT spend is
tightly aligned with your most valuable business services